Customer Feedback Notebook

12/14　Company Y (Kanagawa, Japan)

We were recently contacted by a long-time client we hadn’t heard from in a while.
Although their document was still in progress, they wanted a quote and estimated turnaround time for a Japanese-to-Vietnamese translation.

We immediately checked with our translator and sent the client a rough estimate with the fastest possible delivery schedule. That same day, we received the finalized manuscript and a formal order.
We contacted the translator right away and were able to deliver the completed translation even earlier than the client had requested.

When we followed up during delivery, the client shared the background:
“My manager was suddenly scheduled for a business trip, and we hadn’t even prepared the draft. I asked a colleague what to do, and they recommended NAIway for fast, reliable service. I’m really glad we reached out — you truly saved us.”

11/15　Company K (Tokyo, Japan)

Although we hadn’t received any translation requests from this client recently—despite having worked with them regularly in the past—they reached out with a new inquiry:
They were considering creating multilingual PowerPoint materials with voiceovers for employee training and wanted to know if we could support that.

We informed them that NAIway offers a full range of video-related translation services, including subtitle and voiceover translation.
They expressed strong interest, saying, “We’ve been handling English and Chinese in-house, but we’ve struggled with other languages. This could be exactly what we need.”

10/9　Company H (Tokyo, Japan)

This was the first request from the company itself, but the person in charge has been working with us for over 10 years, even since his previous career working for the different company.
When asked why he continue to choose us, he said, “Your Japanese-to-English translation quality is higher than others, and your rates are more competitive.”

This time, he requested a Japanese-to-Chinese (Simplified) translation for the first time.
He was thrilled to find that our pricing was significantly lower than other translation companies, and we were glad to exceed their expectations once again.

8/26　Company G (Tokyo, Japan)

One of our regular clients, who frequently requests translations for fashion-related brochures and point-of-purchase (POP) materials, recently reached out with a special request.
They asked whether it would be possible to provide an alternative phrasing—in addition to the standard translation—for expressions with ambiguous nuance, such as “depending on the situation.”

While multiple translation options typically incur additional charges, we explained that if they can specify the sections requiring alternatives before we issue the quote, we’re happy to accommodate at no extra cost.

8/9　NP Corporation (Tokyo, Japan)

This time, one of our regular clients introduced us to a colleague from another department.
The project involved multilingual translation into 16 languages—including less commonly requested ones such as Tagalog and Georgian.
While Georgian is a particularly rare request, we were able to handle it with no issues.

The client commented, “Other companies quoted significantly higher rates for Georgian compared to other languages, but we were surprised to see NAIway’s pricing was much more consistent.”
Thanks to our network of skilled translators around the world, we're able to provide high-quality multilingual translations at competitive rates—even for niche languages.

7/24　F Corporation (Hyogo, Japan)

We were approached by a client who was specifically looking for a translation partner capable of handling catchphrases and copy that reflect their brand image and product concept.
To evaluate our quality against other providers, they opted for a free trial translation using a short sample text.
Although other companies offered lower prices, the client ultimately chose us, citing superior translation quality.

While there were some discussions around pricing, especially given the need for highly skilled translators to handle the specialized content, we made every effort to match our competitors' rates as closely as possible without compromising quality.

7/23　T Corporation (Kanagawa, Japan)

We’ve been receiving translation requests from this client for over 10 years.
Given that they often handle internal reviews themselves and frequently work on tight deadlines, they’ve asked us to prioritize speed over post-translation quality checks.
As a result, we deliver translations promptly without the usual QAS(Quality Assurance System) process.

While our standard service includes a dual-review system by both translator and checker to ensure quality, we always strive to adapt flexibly to our clients' specific needs and workflows.

7/17　AJ Corporation (Kanagawa, Japan)

We’ve been handling website and brochure translations for this client for over a decade.
They’ve praised our flexibility and responsiveness to their feedback and requests—something they truly value in our partnership.

At NAIway, we offer a range of tailored options to meet each client's unique needs.
For example, if clients feel unsure even after a standard check, we can provide a post-check rewrite.
In the case of budget-sensitive projects like bids, we're also willing to negotiate with our translators to keep costs down.
Whatever the challenge, we’re committed to finding the right solution together.

7/13　D Corporation (Tokyo, Japan)

A potential client reached out to us for the first time, explaining that they were exploring translation vendors with a strong focus on quality, as they would not be able to review the translated content in-house.

We explained that while our rates may be higher than some competitors, we prioritize quality above all.
Our goal is to deliver translations that are accurate, polished, and ready to use without further revision.

7/13　K Corporation (Tokyo, Japan)

Since the beginning of this year, we’ve been receiving regular translation requests from this client.
They’ve expressed satisfaction with both the quality of our work and our service, and have confirmed they plan to continue working with us on similar projects next year.

We took this opportunity to reiterate one of our key strengths: assigning the same translator to recurring projects allows us to deliver translations that align more closely with the client’s preferences each time.

6/21　T Corporation (Tokyo, Japan)

We were approached with a request to translate a collection of poems inspired by paintings.
Unfortunately, after careful consideration, we were unable to secure a translator with the specific poetic expertise required to confidently take on this project, and had to respectfully decline.

However, as we have a strong track record in translating art-related material, we informed them that we would be more than happy to assist in the future with materials such as artist profiles, exhibition texts, or art descriptions.

6/5　G Corporation (Saitama, Japan)

The client reached out to us while searching for a translation company capable of handling highly technical content, specifically for user manuals of inspection and testing equipment.
When we visited their office for an in-person meeting, they were surprised that we had traveled such a long way.
We explained that NAIway originally started as a company specializing in editing academic papers in the natural sciences, and that we have a strong track record in translating specialized and technical materials.